I am traveling from Barbados to Toronto Canada through Charlotte. We apologize for the baggage issues you have experienced. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. This site is protected by reCAPTCHA and the Google Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities). Track Flights, Search Fares, Locate Airlines. If you have already filed a claim please contact our Call Center to receive information about the delivery status. Charlotte Douglas International Airport. Let's face itit's pretty easy to lay down your phone or laptop and then be distracted by something and leave it, or to leave your laptop, cell phone, watch, or even shoes in the TSA checkpoint. Keep left at the fork to continue on exit Goode Freeway following signs for I-485 Inner N./Huntersville and merge onto I-485. Whether your bag is declared lost may also depend on the type of itinerary (international vs. domestic), whether more than one airline is responsible for the flight, the airlines searching mechanism, and other circumstances. Level 3 is the mezzanine level with a USO lounge, chapel, and nursing room. An official website of the United States government. A looping road system, outside of the main terminal, connects the airport to the parking lots, car rental center, and the major highways and interstates leading to Charlotte and beyond. The exchange rate is subject to fluctuations and is set by the International Monetary Fund. Verizon International Phone Plans Countries, Coverage, Rates, and More, AirHelp Review Get Compensated up to $700 When Your Flight Is Delayed or Canceled, BEST OFFER EVER: Earn $900 Bonus Cash Back. Airport information Address Charlotte Douglas International Airport 5501 Josh Birmingham Parkway Charlotte, NC 28219 Airport website Ticket counters Main Terminal This location does not accept cash or checks. What can I do if my baggage has not been found within five days of reporting the delay? Only TSA PreCheck is available in security checkpoints B and D. We take your comments very seriously as they really help us to improve the site. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and prior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. A lifelong Charlotte resident, Artie Beaty has been writing about the best of his hometown since 2011. Charlotte Douglas International Airport (CLT) served over 43 million passengers in 2021, and is the sixth busiest airport for passenger traffic in the U.S. Its the second-largest hub for American Airlines after Dallas/Fort Worth (DFW), with the airline operating around 90% of flights in and out of CLT. We really appreciate it! All rights reserved. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. If assistance is needed, please call 704.359.4038. Amar was born and raised in England and sadly didnt catch his bout of wanderlust until his early twenties. If, after baggage reclaim has ended, you have not found your baggage, please report this immediately to the baggage tracing counters or, as is possible at most airports, preferably online. Travelers Aid: There is no Travelers Aid center at CLT, however, there is a Community Link center located in Charlotte at 601 E. 5th St., Suite 220, Charlotte, NC 28202. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Charlotte International Airport offers baggage claim service and could be accessed from the baggage claim area, which is located on the ground floor of the terminal. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. For example, what is the distance between gate D13 and E32? Passengers have an obligation to minimise damages; this means that expenses must be kept as low as possible in the event of temporary loss of baggage. Phone Number. Flight Information: Departures and arrival information can be viewed online. With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. Thank you. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). The postmark or automatic date of receipt of the email notification is the determining factor for compliance with reporting deadlines. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. If you believe you left your item at a TSA checkpoint, call 704-916-2200. There are 2 long-term lots at CLT at the north end of the airport that offers the most competitively priced parking. If you have to wait for the shuttle please wait inside the terminal or outside the terminal if you please and weather permits. To settle your claim for damages, we require an assessment of the value and damage caused to the item of baggage or a purchase receipt for the damaged item of baggage. Found this useful? - Alex & Erin. Yes, if you call CLT accessibility assistance at 704-359-4038 they will be able to get everything squared away for you. Is curbside check in available with wheelchair service. Is a reservation required or a telephone # to call when landing? Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. Since you are traveling from an international destination, you will first need to clear customs, and then you will be required to go through security once you get to the terminal your flight will be departing from. You can change the delay claim to a total loss claim any time within two years from the original delay claim filing date. Opens another site in a new window that may not meet accessibility guidelines. After this, you will receive a written confirmation with a reference number (PIR number, e.g. Reporting the damage straight away at the airport, Report damage online up to three days after your flight, Report damage that occurred on flights longer than three days ago online, Items accidentally left behind at the airport or on the aircraft, Single items missing from checked baggage, Liability for your baggage and statutory reporting deadlines, at the Lufthansa baggage tracing counter at the airport or. At that time, you will be given a claim number. In addition, as an Amazon Associate we earn from qualifying purchases. Email needed if you'd like comment updates. 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services. Handicap parking is available in all CLT decks/lots, and accessible shuttles run continuously. Its best that you check with your airline whether this is available. Unfortunately, there is no way around that. Redeem miles AAdvantage FAQs Customer service FAQs Passenger rights - Canada Back to top If your item was lost in a "common" area like a restroom, gate area or baggage claim, it's probably with the airport's lost and found. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. FRALH12345), and also change your details. Contact American Call us Reservations and ticket changes Come see us Ticket sales centers Products and programs Payment options AirPass Contact Business Extra Contact gift card support Contact Group & Meeting Travel You may also like. Charlotte Douglas International Airport consists of 1 main terminal and 6 concourses. Another option is the free Cell Phone Lot. Daily Flights: 1,424 If an airline damages but doesnt destroy a $20,000 assistive device, then the airline is liable for the damage up to the cost of original purchase price. When I get to CLT on the way to TC, do I need to pick up my baggage and re-check it? Charlotte Douglas International Airport Concourse A CLT participates in Global Entry for expedited international clearance of pre-approved, low-risk passengers. The majority of missing items of baggage are found within the first 24 hours. There are several shops and restaurants in Concourse D with more situated in the D/E connector. In the event of damages to carry-on baggage, liability only applies if the airline or its personnel can be shown to have caused the damage. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. cell phone Airport: Charlotte Douglas International - CLT: United States: May 29,2022: June 6, 2022 03:17 PM: . Daily parking is reasonably priced at CLT, but if youre looking for the cheapest option available, or to combine your parking with a hotel stay, then be sure to check availability at hotels and off-site parking lots. During our layover in CLT, will we be able to perform the interview at the Enrollment on Arrival at CLT? Free Wi-Fi is available at CLT for passengers to use in all public areas. Concourse A has a total of 19 gates split across 2 areas. Contact Reservations Back to top You will not be contacted if the item was not turned in. Airport status is only available for US airports. We greatly regret damage to your baggage during transport. Once we have received your complete damage report, you will be given confirmation in writing with a reference number. Cant find what you are looking for? What about domestic flights connecting in CLT? We are in no way associated with or authorized by the Charlotte Airport authority and neither that entity nor any of its affiliates have licensed or endorsed us. The main terminal is the central body of the airport and consists of 3 levels. Directions for submitting a mishandled baggage claim: 1. For prior safety, always take picture of the ticket on your phone. For all comments about this website, please click here to contact us. Its possible to walk between the 2 furthest gates within 15 minutes, and for passengers with any mobility issues, wheelchair assistance can be provided by contacting your airline. If youre in a rush or are just looking for the most convenient option, then a curbside valet service is available at the far east end of the departures level. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. FRALH12345). Parking for disabled passengers is available in all parking lots and shuttle buses are accessible for wheelchair users or those with mobility concerns. Airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing. Air cargo and small package services: 614-338-6740. Passengers should file a baggage claim with their airline as soon as possible. When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters. To access Concourse E, passengers need to take the escalator or elevator down to level 1 from the connector where there are moving walkways. You can map your route between two points across multiple levels of the terminal and view estimated walk times between two points. CLT has 2 dedicated TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. If you have been approved following the application process, then you are eligible to use these lanes for expedited security clearance. Frequently asked questions Delayed baggage Copyright 2020 Corporate Flight Management d.b.a Contour Airlines. Hot Tip: To become a Priority Pass member, check out our dedicated Priority Pass article and the best credit cards for Priority Pass access. 28219, Airport website opens external site in a new window.