Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Still have questions? Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC This means you can choose when, where, and how often to work! Enterprise Solutions. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Hello, Liveops. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Learn more Tax Support Provide support to users of top tax software providers. They love it because it does what it's supposed to do.. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Across the country. Be the customer care voice of top brands, providing best-in-class service. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Group Linking Link Okta groups to existing groups in the application. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Copyright 2023 Liveops, Inc. All rights reserved. Liveops is a legitimate company. Scottsdale (headquarters) 1365 N. Scottsdale Rd. Cons are having to provide your own equipment. Its why weve led the industry in virtual flex agent services for more than 20 years. https://join.liveops.com/work-from-home-call-center-jobs/ Quickly assessing customer needs and providing sound solutions. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. But we were just relentless, and in one year we moved all of our workloads to the cloud. Since you are self-employed, you are in control of your profits and losses. To find out more, read our Privacy Policy and Cookie Policy. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Remote work is undeniably popular and LiveOps offers that. When someone leaves, they're deactivated. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. When I started it, my team said, Youre crazy. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Browse case studies, customer service tips and other helpful resources for enterprises. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Not sure which client opportunity (or opportunities!) To find out more, read our Privacy Policy and Cookie Policy. Submit an application for an available virtual contact center opportunity. Forgot password? Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. We would like to show you a description here but the site won't allow us. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. To accept cookies continue browsing as normal. Rather, you are self-employed meaning you work for yourself, or your business. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Find ready-to-work contractors where and when you need them. But, the site does not guarantee that youll take calls during those hours. Okta offered exactly what Live Nation needed. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Organizations. Reach out to us. Flexibility. Need to plan around other commitments? This was a tight category! But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Username or Email Password. Were all looking at the same data one version of truth consolidated in a single repository. Username or Email Password. Its a huge, huge advantage for us, says Myers. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Mobile first. Our developer community is here for you. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Work from home. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Learn more about how Liveops virtual contact center solutions can scale your business. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. See Capabilities for more details. The integrations looked complex. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Learn about Liveops Enterprise Solutions Click Here . If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Use your email address or username and password to sign into your WebCE learning center account. It was as simple as they said, adds Myers. Forgot Password Enter the email address associated with your account. Our Offices. Copyright 2023 Okta. If there are system issues, you will not get paid. Want to become an Independent Liveops Agent. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Love the flexibility of the jobs, but wish training was paid. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Avoid Recruiting Scams After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. I like feeling like Im helping people all from the comfort of home. You can also manage cookies in your browser settings. Its a good company depending on the project you are on. Liveops offers work from home in customer service and sales. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Liveops Nation Login. IT Support You are using an unsupported browser. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . This means you can choose when, where, and how often to work! They have to be accessible, easy to use, secure, and platform agnostic. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Support. The more investment you make in yourself, the greater the reward. We use cookies to improve your experience on our website. Attack Protection. Earning potential. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). The world class support of Liveops and unparalleled access to world-renowned clients. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. process. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Main hustle or side gig its all up to you. Agent Login Username / Email Forgot password? Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. You may also receive performance-based pay or other incentives. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Developer Center. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Innovate without compromise with Customer Identity Cloud. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Live Nation currently has about 15,000 internal employees using some 250-plus applications. Heres a direct link to where you can sign up. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. No ones done this, Huckabay says. Browse case studies, customer service tips and other helpful resources for enterprises. Copyright 2023 Liveops, Inc. All rights reserved. Some clients also pay commissions. Thats up to you. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . ; The user selects the Duo Security option. All rights reserved. Submit ticket. Intelligent There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Find Out How & Apply . about the agent experience and application. Ditch the paperwork and endless manual tasks. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. To accept cookies continue browsing as normal. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Liveops: Flexibility. Keith Myers, SVP Business Technology, Live Nation. Liveops | Okta . OR Look in your activation email. Want to become a Liveops agent? Login to know the status of the ticket. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Login to know the status of the ticket. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. The background check requires a $24.99 processing fee paid directly to our vendor. Independent Contractors are responsible for expenses and control their profit and loss. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). View our background requirements here. Please enable it to improve your browsing experience. Freedom. Copyright 2023 Liveops, Inc. All rights reserved. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Login. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Earning potential. You get to dictate when and how often you commit to providing services. Liveops employees can directly contribute to the success of students journeys through college into . *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Openforce simplifies your contractor management processes by providing a single platform solution. Or you do, but sit & sit with few to no calls? No problem. Creatively solving problems. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Sign an Independent Contractor Agreement. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Support. . About Liveops Employee benefits & perks. Check the Eligibility requirements and make sure were currently accepting applications in your state. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. TMCF is the nation's largest organization exclusively representing the Black College Community. Flexibility. Support. You can also manage cookies in your browser settings. Earning potential. Login. Money is amazing, but like every job there are flaws. Single Sign On. I wish there was some type of base pay. Independent Contractor management Ditch the paperwork and endless manual tasks. . The only downside is a lot of training without pay. Login to track your existing support requests. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Looks like you have Javascript turned off! Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. which is why weve been helping companies like yours for over 20 years. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Copyright 2023 Liveops, Inc. All rights reserved. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. That syncs to Okta and then that person cannot access any applications. Read more. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. Across the web. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. You can make money teaching it online. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Gift Matching Okta was leaps and bounds ahead of all the other providers, says Myers. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Health, Dental & Vision. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. This field is for validation purposes and should be left unchanged. Documenting details of calls and customer interactions. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. management. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Keep contractors happy with accurate payments on time, every time. We cant do this. Find Out How & Apply . Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Well learn about your business and help guide the best solutions based on your needs. Here's everything you need to succeed with Okta. I trust them and look forward to more cooperation and partnership in the future. Life doesnt always run on a schedule. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. With Okta we're able to quickly deploy tools to new employees. Learn more about how Liveops virtual contact center solutions can scale your business. You are paid the the talk/email minute when working so your pay for each day will vary. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Companies across a variety of industries trust Liveops to provide virtual contact center services. Check the Eligibility requirements and make sure were currently accepting applications in your state. Are you an employee? We use cookies to improve your experience on our website. Enjoy the freedom and flexibility of being your own boss. Apply now and a member of our team will work quickly to review your application and provide next steps. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. As a lot of people in the company say: it just works. Best of Antivirus Software. Outspoken. McAfee and Norton were almost a tie but by far the most popular amongst agents. Status. Love the flexibility of the jobs, but wish training was paid. Live far from an urban center? john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Want to become a Liveops agent? Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Improving Peoples Lives. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. As an agent with Liveops, you are a self-employed independent contractor, not an employee. No matter what industry, use case, or level of support you need, weve got you covered. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. FLEXIBILITY AT SCALE. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards..